Aussie Traveller is an Australian owned & operated business. They have many years of experience within the caravan industry.
- Phone Number: 1300 663 868
- Email: [email protected]
- Service Form: Please CLICK HERE for the Service Form
- Thule Brand Products - 2 years on items we import & are purchased from us
- Camper Trolley Range - 2 years
- Aussie Traveller (ATRV) Brand Products - 12 months
Aussie Traveller will undertake to resolve any fault with their products as quickly and with as little inconvenience to our customers as possible.
Should a problem arise with one of our products or supplied brands we require the following information before a warranty case will be opened and you receive a resolution to your issue.
Customer Name:
Home Address:
Current Location:
Make of RV:
Chassis Number:
Product Brand:
Description of Issue:
PLEASE NOTE:
You must also provide proof of purchase and photos showing the fault. Download our Service Information Request form
We will contact you at the earliest possible convenience via either phone or email to address your concerns.
If it is an urgent matter and the fault is affecting your ability to safely tow your vehicle please give our Service & Warranty Team a call on 1300 663 868
They are available to take your call Monday-Friday 7am-5pm AEST.
If it is outside these hours please download & email them the warranty form from the link above and they will get back to you within the next business day.
Terms and Conditions
If the need arises we will advise you of a repairer closest to your location to make arrangements for the problem to be resolved.
All Third Party repairs must be approved by Aussie Traveller prior to the commencement of any work.
It is you, the purchaser's responsibility to make their way to the nearest repair centre to allow for repairs to be carried out.
Aussie Traveller will not bear any costs involved in repairer's travelling expenses or delivery charges.
